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FAQs
Click on the questions to see the answers.

Where can I buy tickets for the exhibition?
You can buy tickets online at this web site, Lisbon Tourism Kiosks ,Worten, Fnac, Bliss, Viagens Abreu, Liv. Bulhosa (Oeiras Parque and C. C. Cidade do Porto), C.C. Dolce Vita, MegaRede, El Corte Inglés, www.ticketline.sapo.pt, at the exhibition box office and by phone 707 234 234. At the exhibition box office there is a €0.50 surcharge per ticket except for family or group tickets.

At what time does the exhibition open? And the box office?
From May 9, The Titanic Exhibition and the box office are open Mondays through Sundays including holidays, from 10am to 9:00pm.
For the last visitors the exhibition will be open until 10:30pm.

Where exactly is the exhibition taking place?
At ESPAÇO ROSSIO, on the second floor of Rossio Train Station.

Do you have guided tours?
No, but you can purchase an Audio Tour for 4€. The Audio Tour is complementary to the exhibition. It’s similar to a telephone, it has no headphones and you can hear it by getting close to your ear. It presents an adult and a very amusing child explanation.

Is it possible to call to make a reservation?
Yes, you can make a reservation through Ticketline calling 707 234 234.

If I enter the exhibition ate 9pm do I have to leave at 10:00pm?
No, because the exhibition room is open until approximately 10:30pm, but the entrance is only allowed until 9:00pm.

Do I need to make a reservation before visiting the exhibition?
No, you don't need to make a reservation. You can, if you want, buy tickets for a given date ahead of time, either online or at the box office.

Is the Youth Card valid for the student discount?
No, to get the student discount you need to show your student card.

If I can’t go into the exhibition with the baby trolley, how can I visit it with my young child?
You can bring a baby-carrier and leave the baby trolley for free in the locker room that we have available.

With whom should I talk to about press matters?

When will the exhibition close?
You can visit the exhibition until October 11.

Are you going to visit other cities?
We don’t know that yet.

How long does the visit take? Is it defined by the rhythm of the person or defined by the organization?
The visit takes about 1h-1h30. You have to choose the hour that you want to get in the exhibition, but after that you can enjoy the exhibition at your own pace.

Is it possible to take photos without flash in the exhibition?
It is totally forbidden to take photos in the exhibition, with or without flash.
  FAQs about Store  
 
Click on the questions to see the answers.

How do I get the tickets that I buy online?
You must print the proof-of-purchase and go to the exhibition at the day you selected. Don’t forget to take the necessary documentation to identify yourself and the promotions you may be using.

If I buy the tickets on internet must I wait in line?
No, you will enter directly in the exhibition.

I can’t go to the exhibition at the day that I bought the ticket for, can I change it to another day?
Yes, you have to send an e-mail to info@titaniclisboa.com with your changing request, with the proof-of-purchase and indicating your new day.

Is it possible to buy the ticket on internet without an Audio Tour and then buy the audio-tour at the exhibition?
You can buy the tickets on internet without an Audio Tour and then in the box office choose to buy an Audio Tour, but this way you must wait in line for your turn.

If I buy my tickets on the internet what must I do to confirm that the purchase went through and everything worked out right?
If you received the order confirmation in your e-mail box, either from PayPal or from the Titanic Exhibition that means your purchase went through.

I received two messages with different ID’s. Did I make the same purchase twice?
No, your transaction went through fine. What happens is that you receive one order confirmation from PayPal and another one from the Titanic Exhibition.

Is there any kind of surcharge charged by buying the entries on internet? Is it more expensive to buy it on internet or directly on the exhibition box office?
The entries bought at the exhibition box office have a 0.50€ surcharge per ticket except for group tickets and Audio Tours.

We are a couple and we want to buy 2 adult tickets with 2 Audio Tours, how can we do that?
You must select an adult with an Audio Tour and in the “cart” you have to write 2 and update the cart.

If you only want one Audio Tour, first you have to choose the ticket with Audio Tour, add to the “cart” and then continue buying to select another ticket for adult without Audio Tour and return to add it in “cart”.
 
  Informations  
 
To request any kind of information, please contact the organization through this e-mail address: info@titaniclisboa.com
 

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